Privacy Policy

SparkWell Mental Health Services, LLC

Effective Date: April 1, 2026

SparkWell Mental Health Services, LLC ("SparkWell," "we," "us," or "our") is committed to protecting the privacy of individuals who interact with our website and services. This Privacy Policy describes how we collect, use, and protect information obtained through our website at sparkwellmhs.com and through our business communications.

1. Information We Collect

We may collect the following types of information:

Contact Information: Name, email address, phone number, and organization name submitted through our website contact form or provided during business communications.

Usage Data: General information about how visitors interact with our website, including pages visited and time spent, collected through standard website analytics tools.

Communications: Records of inquiries, messages, or other communications you send to us.

We do not collect sensitive personal health information through our website. Clinical information related to patient care is governed separately under applicable HIPAA regulations and our clinical Notice of Privacy Practices.

2. How We Use Your Inform

Information we collect is used to:

• Respond to inquiries from facility partners, referral sources, and prospective collaborators

• Communicate information about SparkWell's services

• Send text messages and follow-up communications where consent has been provided

• Improve our website and communications

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Text Messaging & SMS Communications

SparkWell Mental Health Services may send text messages to individuals who have provided their mobile phone number and consented to receive SMS communications from us.

Consent: By providing your mobile phone number and agreeing to receive text messages — whether through our website contact form, verbally during a call, or through other direct communication — you consent to receive text messages from SparkWell Mental Health Services.

Message Types: Messages may include responses to inquiries, appointment-related follow-up, service information, and general business communications.

Message Frequency: Message frequency varies based on the nature of your inquiry or relationship with SparkWell. You will not receive unsolicited promotional messages.

Message and Data Rates: Message and data rates may apply depending on your mobile carrier and plan.

Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. You will receive one confirmation message and no further texts will be sent.

Help: Reply HELP to any message for assistance, or contact us directly at info@sparkwellmhs.com.

Privacy: Your mobile number and consent information are not shared with third parties for their marketing purposes.

4. HIPAA and Clinical Privacy

SparkWell is a healthcare services provider. Any protected health information (PHI) related to clinical care is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state privacy laws. Our website is not intended for the submission of protected health information. For questions related to clinical privacy rights, please contact us directly.

5. Cookies and Analytics

Our website may use cookies or similar technologies to understand how visitors use the site. This information is used in aggregate and is not linked to individual identities. You may adjust your browser settings to decline cookies, though some website functionality may be affected.

6. Data Security

We implement reasonable administrative and technical safeguards to protect information collected through our website and communications from unauthorized access or disclosure.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

8. Changes to This Policy

We may update this Privacy Policy periodically. The effective date at the top of this page will reflect the most recent revision. Continued use of our website following any update constitutes acceptance of the revised policy.

9. Contact Us